Book A Free 15 Minute Consultation

Frequently Asked Questions

How to update your payment method if you have a new bank card

Go to your profile on the EQ App by clicking on your profile picture.

To replace click ‘Payments’ > ‘Replace’ > Insert new card details

It is also possible to delete a payment method by following the same steps.

Profile > ‘Payments’ > ‘Delete’ > Yes

How To Get the EQ App

Download Glofox from your App Store if using Apple Products and Goole Play Store if using Android products, search for EQ Strength & Conditioning, and create your account.

Can I cancel the class I have booked?

Yes, but you must give 12 hours notice to do so otherwise you will lose that class credit.

If you happen to miss a class that you’ve booked, you will also lose that class credit.

Can I cancel my subscription

If you wish to cancel a subscription you will need to give 3 day’s notice. Simply email us or send us a message on WhatsApp to let us know you wish to cancel.

Join Us Today.

Flexible options to suit your goals